FAQ

Frequently Asked Questions

1. What materials are used in your jewellery? Our jewellery is crafted from high-quality 925 sterling silver. We take pride in sourcing materials that are durable, hypoallergenic, and ethically sourced.

2. Will my jewellery tarnish over time? While sterling silver may naturally tarnish over time due to exposure to air and moisture, proper care can help maintain its shine. We recommend storing your jewelry in a dry, airtight container when not in use and avoiding contact with moisture and harsh chemicals.

3. How should I care for my jewellery? To keep your jewellery looking its best, we recommend gently cleaning it with a soft cloth after each wear to remove any oils or residues. Additionally, avoid exposing your jewellery to water or harsh chemicals, and store it in a cool, dry place away from direct sunlight.

4. Are your products suitable for sensitive skin? Yes, our sterling silver jewellery is hypoallergenic and suitable for all skin types, including sensitive skin as they are completely Nickel Free. However, if you have known allergies or sensitivities, we recommend consulting with a dermatologist before wearing our products.

5. Do you offer international shipping? Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more information on rates and delivery times.

6. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 48 hours of receiving your item to initiate a return or exchange. 

7. How can I contact customer service? Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at houseofivaana@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 48 hours.

8. Do you offer gift wrapping? No, we don't offer gift wrapping facility as of now. However our products itself comes packed in beautiful jewellery boxes which are ready for gifting as it is. 

9. Are your products environmentally friendly? We are committed to reducing our environmental footprint and strive to use sustainable practices whenever possible. Our packaging is made from recycled materials, and we continuously seek out eco-friendly alternatives in our production processes.

10. How can I stay updated on new arrivals and promotions? To stay in the loop on all our new launches and collection, be sure to subscribe to our newsletter and follow us on social media. You'll be the first to know about new arrivals, exclusive promotions, and more!

11. Can I resize or adjust my jewelry if it doesn't fit properly? While we strive to provide accurate sizing information for our jewelry, we understand that sometimes adjustments may be necessary. Please contact us to inquire about resizing options, and we will do our best to accommodate your needs as per availability of the product. Also, please inform us within 7 days of receiving the product.

12. Do you offer repair services for damaged jewelry? Yes, we stand behind the quality of our products and offer lifetime repair services for damaged jewelry. However, customers must bear the shipping charges.

Newly ordered products undergo three levels of quality checks, significantly lowering the chances of any damage. If you receive a damaged product, you must contact us within 48 hours of receiving it with details about the damage, and we will provide instructions on how to proceed with the repair process. The product should be in unused condition when we receive it for repair services.

13. Do you have a physical store location where I can view your products in person? At the moment, we operate exclusively online and do not have a physical store location. However, we strive to provide detailed product descriptions and high-quality images to give you a clear understanding of our offerings. If you have any questions about specific products, please don't hesitate to reach out to us for assistance.

14. How do I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and whereabouts of your package. If you have any questions or concerns about your order's delivery, please don't hesitate to reach out to our customer service team. Write to us at houseofivaana@gmail.com. 

15. Can I cancel or modify my order after it has been placed? We process orders quickly to ensure prompt delivery, but we understand that sometimes changes may be necessary. If you need to cancel or modify your order, please contact us as soon as possible, and if we haven't shipped the product, we will do our best to accommodate your request.